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Evidence Guide: SIRCCPM003 - Lead and develop pharmacy teams

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCCPM003 - Lead and develop pharmacy teams

What evidence can you provide to prove your understanding of each of the following citeria?

Plan staffing needs of the pharmacy.

  1. Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.
  2. Analyse current and projected volume and type of work.
  3. Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.
  4. Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.
  5. Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.
Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse current and projected volume and type of work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Positively influence individuals and teams.

  1. Encourage, value and reward individual and team contributions.
  2. Develop rapport and nurture ongoing positive relationships with team members.
  3. Communicate roles, responsibilities and expectations and promote individual and team work accountability.
  4. Gain positive acceptance and support of information and ideas from team.
Encourage, value and reward individual and team contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop rapport and nurture ongoing positive relationships with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate roles, responsibilities and expectations and promote individual and team work accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain positive acceptance and support of information and ideas from team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make informed decisions.

  1. Gather and analyse information relevant to issues under consideration.
  2. Seek and consider feedback and new ideas from team members.
  3. Encourage individuals and teams to actively participate in decision-making process.
  4. Examine and assess risks and options and determine preferred course of action.
  5. Communicate decisions to individuals and teams clearly and promptly.
  6. Prepare plans to implement decisions after agreement by relevant individuals and teams.
  7. Monitor implementation and impact of decisions using reliable feedback processes.
Gather and analyse information relevant to issues under consideration.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and consider feedback and new ideas from team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage individuals and teams to actively participate in decision-making process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine and assess risks and options and determine preferred course of action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate decisions to individuals and teams clearly and promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare plans to implement decisions after agreement by relevant individuals and teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation and impact of decisions using reliable feedback processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and respond to staff development needs.

  1. Identify and document current and future staff development needs.
  2. Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.
  3. Provide opportunities for staff development of skills and knowledge according to organisational policies.
  4. Document and include cost of staff training and development in budgets and operational plans.
  5. Provide staff feedback and direction on professional development needs.
Identify and document current and future staff development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for staff development of skills and knowledge according to organisational policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and include cost of staff training and development in budgets and operational plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff feedback and direction on professional development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance the image of the business.

  1. Conduct business in a way consistent with pharmacy health-care standards and values.
  2. Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.
  3. Act as a positive role model through high standards of personal performance.
Conduct business in a way consistent with pharmacy health-care standards and values.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act as a positive role model through high standards of personal performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan staffing needs of the pharmacy.

1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.

1.2.Analyse current and projected volume and type of work.

1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.

1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.

1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.

2. Positively influence individuals and teams.

2.1.Encourage, value and reward individual and team contributions.

2.2.Develop rapport and nurture ongoing positive relationships with team members.

2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.

2.4.Gain positive acceptance and support of information and ideas from team.

3. Make informed decisions.

3.1.Gather and analyse information relevant to issues under consideration.

3.2.Seek and consider feedback and new ideas from team members.

3.3.Encourage individuals and teams to actively participate in decision-making process.

3.4.Examine and assess risks and options and determine preferred course of action.

3.5.Communicate decisions to individuals and teams clearly and promptly.

3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams.

3.7.Monitor implementation and impact of decisions using reliable feedback processes.

4. Review and respond to staff development needs.

4.1.Identify and document current and future staff development needs.

4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.

4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies.

4.4.Document and include cost of staff training and development in budgets and operational plans.

4.5.Provide staff feedback and direction on professional development needs.

5. Enhance the image of the business.

5.1.Conduct business in a way consistent with pharmacy health-care standards and values.

5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.

5.3.Act as a positive role model through high standards of personal performance.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan staffing needs of the pharmacy.

1.1.Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.

1.2.Analyse current and projected volume and type of work.

1.3.Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.

1.4.Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.

1.5.Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.

2. Positively influence individuals and teams.

2.1.Encourage, value and reward individual and team contributions.

2.2.Develop rapport and nurture ongoing positive relationships with team members.

2.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.

2.4.Gain positive acceptance and support of information and ideas from team.

3. Make informed decisions.

3.1.Gather and analyse information relevant to issues under consideration.

3.2.Seek and consider feedback and new ideas from team members.

3.3.Encourage individuals and teams to actively participate in decision-making process.

3.4.Examine and assess risks and options and determine preferred course of action.

3.5.Communicate decisions to individuals and teams clearly and promptly.

3.6.Prepare plans to implement decisions after agreement by relevant individuals and teams.

3.7.Monitor implementation and impact of decisions using reliable feedback processes.

4. Review and respond to staff development needs.

4.1.Identify and document current and future staff development needs.

4.2.Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.

4.3.Provide opportunities for staff development of skills and knowledge according to organisational policies.

4.4.Document and include cost of staff training and development in budgets and operational plans.

4.5.Provide staff feedback and direction on professional development needs.

5. Enhance the image of the business.

5.1.Conduct business in a way consistent with pharmacy health-care standards and values.

5.2.Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.

5.3.Act as a positive role model through high standards of personal performance.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the contexts of the job role, and:

take responsibility for leading a pharmacy team over a period of two months

analyse and plan for staffing levels and skill mix to meet workload, for the forthcoming twelve month trading period

plan and budget for staff skill development needs for a twelve month trading period

provide information to staff about roles, responsibilities and goals for two specific sales and service activities

actively involve team members in decision-making processes and develop and communicate clear outcomes and plans for two sales and service issues

conduct a counselling discussion in response to inappropriate workplace behaviour.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key features of pharmacy operational environments:

different job roles and boundaries of responsibility, including managerial roles

skills, knowledge and attitude required to fulfil pharmacy job roles

typical volume of work and staffing levels

key features of pharmacy industry health-care standards and values

format, content and use of:

human resource policies

job descriptions

staffing budgets

operational plans

different leadership styles and characteristics of effective leadership

techniques for motivating team members and building a team-oriented environment:

affirming respect for individual behaviour and differences

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

rewarding individuals and teams

methods for assessing staff skills, knowledge and behaviour

techniques for

decision making and their application to typical workplace issues

conflict resolution and staff counselling.